SaaS companies employ a broad range of roles across multiple departments, from entry-level positions (interns, junior staff) to senior management and C-level executives. Below is a comprehensive table of common job titles in SaaS organizations, grouped by key functional departments and roughly ordered by seniority level. The list focuses on widely used titles in English-speaking countries, excluding very niche or uncommon roles.
IT Support Technician (Help Desk Technician); Customer Support Representative (CSR)
Mid-Level
Systems Administrator (IT Administrator); Network Administrator / Network Engineer; Technical Support Engineer
Senior
Senior System Engineer / IT Analyst; Senior Technical Support Engineer
Manager
IT Manager / IT Operations Manager; Customer Support Manager
Director / Head
Director of IT; Customer Support Director / Head of Support
VP / C-Level
VP of IT (IT Director in smaller firms); Chief Information Officer (CIO)
Executive Leadership
Role (C-Level)
Description / Area
Chief Executive Officer (CEO)
Top executive, overall company leadership
Chief Operating Officer (COO)
Executive overseeing day-to-day operations
Chief Technology Officer (CTO)
Heads technology and engineering strategy
Chief Marketing Officer (CMO)
Heads marketing and branding strategy
Chief Financial Officer (CFO)
Heads finance and accounting
Chief Product Officer (CPO)
Heads product management and design
Chief Revenue Officer (CRO)
Heads sales and revenue strategy (may oversee Sales/CS)
Chief Customer Officer (CCO)
Heads customer success and experience
Chief Human Resources Officer (CHRO) / Chief People Officer
Heads human resources (people operations)
Chief Legal Officer (CLO)
Heads legal and compliance affairs
Chief Information Officer (CIO)
Heads internal IT and information systems
Chief Information Security Officer (CISO)
Heads cybersecurity and information security
Each of the above titles is widely used and understood across SaaS companies in the US, UK, Canada, Australia, and other English-speaking regions. They cover the typical hierarchy from entry-level roles to department heads and C-level executives, providing a clear overview of common positions in each functional area of a SaaS organization. All titles listed are prevalent enough in the industry to be recognized. We hope you found it useful!
